Website Terms of Use

Background

These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, https://www.sequora.co.uk/ (“Our Site”). Please read these Terms of Use carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms of Use, you must stop using Our Site immediately. These Terms of Use do not apply to the sale of services; all services sold through Our Site are governed by the applicable Master Services Agreement agreed at the time of order.

1. Definitions and Interpretation

1.1.

In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 4;

“Account”

means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

“Content”

“User”

means a user of Our Site;

“We/Us/Our”

means SEQUORA LTD, a company registered in England & Wales under company number 16448755 and whose registered office is at Units 1 & 2 Field View Baynards Business Park, Baynards Green, Bicester, Oxfordshire, United Kingdom, OX27 7SG.

2. Information About Us

Our Site, https://www.sequora.co.uk/, is operated by SEQUORA LTD, a private limited company registered in England & Wales under company number 16448755 and whose registered office is at Units 1 & 2 Field View Baynards Business Park, Baynards Green, Bicester, Oxfordshire, United Kingdom, OX27 7SG. Our VAT number is 493551957.

We are not a firm of solicitors and are not regulated by the Solicitors Regulation Authority. Our Services are provided for general information purposes only and do not constitute legal advice.

3. Access to Our Site

3.1.

3.2.

3.3.

3.4.

Access to Our Site is free of charge.

It is your responsibility to make any and all arrangements necessary in order to access Our Site.

Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

Our Site is intended for use by business users only. It is not intended for use by individuals acting wholly or mainly outside their trade, business, craft or profession. By using Our Site, creating an Account, submitting an enquiry, placing an Order, or accepting any terms made available through Our Site, you confirm that:

you are acting wholly or mainly for purposes relating to your trade, business, craft or profession;

you are not using Our Site, creating an Account or placing an Order as a consumer;

if you are using Our Site on behalf of a company, partnership, LLP, sole trader, charity, public body or other organisation, you have authority to act on behalf of and bind that organisation;

any information you provide to Us about your business status, organisation, authority or intended use of Our Site is accurate, complete and not misleading; and

you will promptly notify Us if your authority to act for the relevant business, organisation or other person changes or ends.

3.5.

You must not use Our Site to place an Order for services if you are acting as a consumer. If We reasonably believe that you are acting as a consumer, that you do not have authority to bind the relevant business customer, or that any information you have provided is inaccurate or misleading, We may refuse, suspend or cancel your Account, Order or access to any relevant part of Our Site.

3.6.

Where you use Our Site, create an Account or place an Order wholly or mainly for purposes relating to your trade, business, craft or profession, statutory rights that apply only to consumer contracts do not apply. Nothing in these Website Terms of Use excludes or restricts any rights or remedies that cannot lawfully be excluded or restricted. If, despite the business-only restriction, We expressly accept an Order from a consumer, the applicable consumer-facing information, cancellation rights and mandatory statutory rights will apply to that Order to the extent required by law.

4. Accounts

Certain parts of Our Site (including the ability to purchase services from Us) may require an Account in order to access them.

You may only create an Account if you are aged 18 or over and are acting in the course of business. Our Services are provided on a business‑to‑business basis only and are not intended for individual consumers.

When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up to date.

We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols. It is your responsibility to keep your password safe. If you believe your Account is being used without your permission, please contact Us immediately at privacy@sequora.co.uk. We will not be liable for any unauthorised use of your Account.

You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.

Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the law, as set out in Clause 18.

If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Site requiring an Account for access.

4.1.

4.2.

4.3.

4.4.

4.5.

4.6.

4.7.

6. No Scraping, Text or Data Mining

6.1.

6.2.

6.3.

You may not in any way undertake, enable, permit, authorise, or facilitate any form of web scraping or text or data mining on or with respect to any part of Our Site.

You may not use any part of Our Site or any data, Content, or information included on Our Site, for the purposes of developing or training AI models or systems.

The prohibition set out in this Clause 6 covers all purposes for which such activities may be carried out including, but not limited to, the development or training of AI models or systems. This includes, but is not limited to, the use of:

Any bot, robot, scraper, spider, or other automated system, software, algorithm, code, process, tool, or methodology used to access, obtain, copy, or republish any data, Content, or information included on Our Site; and

Any automated techniques designed to analyse digital text or data in order to generate information or to develop or train AI models or systems.

6.4.

This Clause 6 applies to the fullest extent permitted by law and does not restrict any act that cannot lawfully be restricted by contract.

5. Intellectual Property Rights

5.1.

5.2.

5.3.

All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

Subject to sub-Clauses 5.3 and 5.6, you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.

Subject to sub-Clauses 5.4 and 5.5, you may:

Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);

Print or download extracts from Our Site for internal business reference, provided that you do not modify them;

Download Our Site (or any part of it) for caching; and

Save pages from Our Site for later and/or offline viewing.

5.4.

5.5.

5.6.

Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

Notwithstanding any other provisions of these Terms of Use, you may not re-use any Content printed, saved, or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site.

Nothing in these Terms of Use limits or excludes the fair dealing provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

7. Online ordering and e-commerce information

7.1.

7.2.

Certain services and subscriptions may be made available for purchase through Our Site. All such services and subscriptions are governed by the applicable Master Services Agreement agreed at the time of order, together with any applicable order form, proposal, service terms, subscription terms or other contract document, and these Terms of Use do not apply to their sale or supply.

Before you place an order, We will make available the key pre-contract information for the relevant services, where applicable. This will include:

the main characteristics of the relevant services or subscription;

the identity of the Business Customer and any relevant user, account or service details;

the price, pricing basis or method of calculating the price;

VAT and any other applicable taxes;

any mandatory fees, charges, onboarding, implementation, access, delivery or similar costs;

the payment method, billing frequency, invoice timing and any payment conditions;

the subscription period, minimum term, renewal position and conditions for ending the contract; and

any material usage limits, exclusions, dependencies, eligibility criteria or service-specific assumptions.

7.3.

The information referred to in sub-Clause 7.2 may appear on the relevant service page, pricing page, order page, checkout page, proposal, order summary, Master Services Agreement or other document or screen made available to you before you submit the order.

Where a price is displayed on Our Site or during the order process, We will state whether the price includes or excludes VAT and whether any additional mandatory costs apply. Where the total price cannot reasonably be calculated in advance, We will make available the manner in which it will be calculated.

The technical steps required to place an order will be shown during the online ordering process. Before submitting an order, you will have the opportunity to review the order details and correct input errors, including by amending editable fields or returning to earlier stages of the order process.

We will not charge you for optional extras unless you have actively selected or otherwise expressly agreed to those optional extras before the charge is made.

Payments made through Our Site may be processed by third-party payment service providers. We are not responsible for any interruption, error, delay, unavailability, security incident or other failure arising solely from the systems, services or infrastructure of those third-party providers, except to the extent such liability cannot lawfully be excluded or where caused by Our negligence or breach.

Contracts are concluded in English. We will make these Terms of Use and the applicable Master Services Agreement available in a way that allows you to store and reproduce them, including by downloading, saving or printing them. We may also provide a copy or link by email.

We will retain a copy of the order, the applicable Master Services Agreement and the version of these Terms of Use that applied when the order was submitted or accepted. You may also request a copy by contacting Us at hello@sequora.co.uk. You should download, save or print copies for your own records.

We may keep records of the version of these Terms of Use, Master Services Agreement, order summary and other online terms accepted by you, together with the date and time of acceptance and the Account or email address used to submit the order.

7.4.

7.5.

7.6.

7.7.

7.8.

7.9.

7.10.

8. Orders and contract formation

8.1.

8.2.

8.3.

Submitting an order through Our Site constitutes an offer by you to purchase the relevant services under the applicable Master Services Agreement and any applicable order or service documentation made available at the time of the order.

After you submit an order, We will acknowledge receipt by electronic means without undue delay. Any automated acknowledgement, receipt or confirmation of submission is for administrative purposes only and does not constitute acceptance of your order unless We expressly state otherwise.

A binding contract for the relevant services is formed only when We expressly confirm acceptance of the order in writing, including by email, or otherwise commence onboarding or performance of the services, unless the applicable Service Terms state a different acceptance mechanism.

We may accept or reject any order in accordance with the applicable Master Services Agreement. We may reject an order where, for example, payment authorisation fails, the order is incomplete or inaccurate, the relevant service is unavailable, We cannot verify your authority or business details, We identify a pricing or service-description error, or We reasonably believe the order has been placed in breach of these Terms of Use or the applicable Master Services Agreement.

Where We reject an order and money has been taken from you in connection with that order, We will refund the relevant sum in accordance with the applicable Master Services Agreement and payment provider processing times.

If We identify an error in the price, description or availability of services before We accept an order, We may reject the order or contact you to ask whether you wish to proceed on the corrected basis.

8.4.

8.5.

8.6.

9. Links to Our Site

9.1.

You may link to Our Site provided that:

9.1.1.

9.1.2.

9.1.3.

9.1.4.

9.1.5.

you do so in a fair and legal manner;

the link is not made in a manner or context that could reasonably be considered offensive, harmful, misleading, or otherwise inappropriate;

you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

you do not use any logos or trade marks displayed on Our Site without Our express written permission; and

you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

You may link to pages on Our Site provided that such linking is fair, lawful, does not misrepresent an association with Us, does not damage Our reputation, and otherwise complies with these.

Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us at hello@sequora.co.uk for further information. This does not prohibit the content displayed in link previews that may be automatically generated by certain websites and apps including, but not limited to, social media.

You may not link to Our Site from any other site the main content of which contains material that:

9.2.

9.3.

9.4.

is sexually explicit;

is obscene, deliberately offensive, hateful or otherwise inflammatory;

promotes violence;

promotes or assists in any form of unlawful activity;

discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;

is calculated or is otherwise likely to deceive another person;

is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 9.4);

implies any form of affiliation with Us where none exists;

infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or

is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

9.4.1.

9.4.2.

9.4.3.

9.4.4.

9.4.5.

9.4.6.

9.4.7.

9.4.8.

9.4.9.

9.4.10.

9.4.11.

9.4.12.

10. Links to Other Sites

Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

11. Liability and Disclaimers

11.1.

11.2.

11.3.

11.4.

11.5.

11.6.

11.7.

11.8.

11.9.

Nothing on Our Site constitutes advice on which you should rely. It is provided for information purposes only. Independent advice should always be sought before taking any action on the basis of any information provided on Our Site.

Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up to date. Please note that this exception does not apply to information concerning services for sale through Our Site. All services sold through Our Site are governed by the applicable Master Services Agreement agreed at the time of order.

To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.

If you are a business user, we hereby exclude all implied conditions, warranties, representations, or other terms that may apply to your use of Our Site or Content. We will not be liable for any loss of profits, sales, business or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

If you are a consumer user, please note that Our Site is intended for business use only, however if, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details on consumer rights, please contact your local Citizens Advice Bureau or Trading Standards Office.

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.

The limitations of liability included in this Clause 11 apply only to the use of Our Site and not to the sale of services, which is governed separately by the applicable Master Services Agreement agreed at the time of order.

12. Viruses, Malware, and Security

12.1.

12.2.

12.3.

12.4.

12.5.

12.6.

We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware.

You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

By breaching the provisions of sub-Clauses 12.3 to 12.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities, and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

13.3.5.

13.3.6.

13. Acceptable Usage Policy

13.1.

You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 13. Specifically:

13.1.1.

13.1.2.

13.1.3.

13.1.4.

you must ensure that you comply fully with any and all local, national, or international laws and/or regulations;

you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;

you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

When communicating in any way using, or in connection with, Our Site, you must not submit, communicate or otherwise do anything that:

13.2.

is sexually explicit;

is obscene, deliberately offensive, hateful, or otherwise inflammatory;

promotes violence;

promotes or assists in any form of unlawful activity;

discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;

is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

is calculated or is otherwise likely to deceive;

is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;

misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 13.2);

implies any form of affiliation with Us where none exists;

infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks, and database rights) of any other party; or

is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 13 or any of the other provisions of these Terms of Use. Specifically, We may take one or more of the following actions:

13.3.

13.3.1.

13.3.2.

13.3.3.

13.3.4.

suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;

issue you with a written warning;

take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

take further legal action against you as appropriate;

disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

any other actions which We deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions (including but not limited to those set out above) that We may take in response to breaches of these Terms of Use.

13.4.

14. Privacy and Cookies

Use of Our Site is also governed by Our Privacy Policy and Our Cookie Policy. These policies are incorporated into these Terms of Use by this reference.

15. Changes to these Terms of Use

15.1.

We may alter these Terms of Use at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

15.2.

16. Contacting Us

To contact Us, please email Us at hello@sequora.co.uk or using any of the methods provided on Our contact page.

17. Communications from Us

17.1.

17.2.

17.3.

If We have your contact details (if, for example, you have an Account) We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, Our Master Services Agreement, and changes to your Account.

We will never send you marketing emails of any kind without your express consent. If you do give such consent, We will provide a valid unsubscribe or opt-out method, and respect marketing objections and opt-out requests. We will send marketing communications only where permitted by applicable direct marketing, privacy and data protection laws.

For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at privacy@sequora.co.uk or via Contact Sequora | Commercial Development and Assurance.

18. Data Protection

18.1.

18.2.

All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your rights thereunder.

For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Our Cookie Policy.

19. Law and Jurisdiction

19.1.

19.2.

19.3.

These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a business, any disputes concerning these Terms of Use, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, any disputes concerning these Terms of Use, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

Last updated: 11/05/2026